Frequent Asked Questions
You can find answers below or email [email protected] to help you.
FAQ:
Customer Service Frequently Asked Questions
Do you ship outside the U.S?
NO shipping is only in the U.S at this time
Who is your shipping carrier?
Only ship with USPS
Do Star Crunch Shop except overnight shipping?
NO overnight shipping
Do you Ship Out Star Orders Everyday?
No, All Star Orders are Shipped Out that Following Monday. If a major U.S holiday falls on Monday you can expect your Star Order to be Shipped Out the next available shipping day.
How long for Star Order to be process?
2 Days for order to be process After Star Order has been Placed
What Do Star Crunch Shop Offers?
We Offer (2) Methods
⭐️Star Method & 🌟Star WBM
⭐️Star Method- Our Unique Star Method is Our Famous Star Chips made with 100% CS🌽 Thin, Flat and Chippy Pieces.
🌟Star WBM- Our New 2025 Method Made with 100% CS🌽 Packed Inside Water Bottle (Cook Taste Oven)
How long for Star Order Shipping Information (Tracking Number) ?
All Star Orders will receive Shipping Information (Tracking Number) Once USPS has Possession of Your Star Order. NO STAR ORDERS WILL NEVER RECEIVE A PRE- PRINT SHIPPING LABEL
What payment methods Star Crunch Shop accept?
Star Crunch Shop currently accept the following methods of payment: Visa, Cash App,MasterCard, American Express, Discover and PayPal.
Do Star Crunch Shop has a minimum order?
NO minimum per order at this time, if products is available customers may order as many as desire if available.
*Minimum orders will be TBA*
Do Star Crunch Shop offer FREE SHIPPING?
NO FREE SHIPPING unless Star Crunch Shop have a FREE SHIPPING promotion code. Follow Star Crunch Shop Group on Facebook and Instagram for announcements.
Star Crunch Shop Shipping Rates:
$12.00 Shipping 1 to 2 Products
No Containers
$ 19.00 Shipping 3 to 5 Products
(2 or More) Containers
$24.00 Shipping 6 or more Products
**Rates May Change Depending on Shipment Size**
Do my Shipping and Billing information must match to order?
YES, absolutely if Shipping and Billing information does not match order will be CANCEL.
“Star Crunch Shop provide only fresh 100% pure cornstarch to satisfy your crave with a taste you will never taste again unless you are here at The Star Crunch Shop”
How do I track my Star Crunch Shop order?
If you have your order confirmation number, click here to check the status of your order, or check your email.
Do Star Crunch Shop Refund or Exchange?
❤️NO REFUND
🤍NO REPLACEMENT
💙NO RETURN
All Damage Products must be proven by via email [email protected] before Refund of Star Crunch Shop products issued. We will work extremely hard to research & rectify your order.
MUST INCLUDE:
Order Number, Photo/Video proof,and Date of purchased within 24 Hours of your order delivered.
“Your Refund will not be honored if you have not notified Star Crunch Shop within 24 Hours of Order Delivery”
Refund Due:
Only the cost of Star Crunch Shop product will be refunded not the cost of shipping fee.
“STAR CRUNCH SHOP DO NOT REFUND ANY ORDER WITHOUT PROOF”
What if after reviewing my order my address is incorrect?
If you need to change the shipping address Star Crunch Shop need to be notify immediately within 24 Hours by email:
[email protected] or call customer service at 678-304-8330 during business hours.
Please know that refunds are not provided to orders that were shipped to an old or incorrect address provided by the Star Crunch Shop Customer and not notified before order has been process or complete and shipped. Remember orders are process in 2 DAYS.
Will Star Crunch Shop combine multiple orders?
No, unfortunately Star Crunch Shop will not combine orders. If you placed multiple orders, Customer will receive multiple packages and pay for multiple shipping fee.
What happens if I have not received a tracking/shipping email after placing an order?
Please Double-check your SPAM folder or if you are on Gmail, check your Promotions folder as well sometimes the tracking/shipping email goes there. If you still cannot find it, please contact Star Crunch Shop by email:
[email protected] or call customer service 678-304-8330 during business hours.
USPS says my Star Crunch Shop order was delivered but I did not receive it. What can I do?
Customers will need to notify USPS:
If there is any problem with your delivery, please contact USPS
Email: USPS® Customer Service
Call: 1-800-ASK-USPS® (1-800-275-8777)
Once Star Crunch Shop has dropped off your package at USPS we are no longer responsible of your order. Customer will need to file a claim with USPS. All Star Crunch Shop orders have insurance up to $100.00.
If, Star Crunch Shop has caused a problem with your order, we will make it right.
What if a Star Crunch Shop product is out of stock, will I be able to preorder?
Unfortunately Star Crunch Shop products are not available for Preorders You can receive an email notification by signing in or create an account when product will be back in stock.
Will Star Crunch Shop have mix cornstarch brands to order?
Yes, Mix cornstarch products will be available to order. For Example: Toasty, Pure & Mix Cornstarch Brands
Do Star Crunch Shop accommodate frequent shoppers ?
YES, absolutely after a certain number of orders have been placed with Star Crunch Shop, customer will be invited to become a VIP Member. YES, FREE MEMBERSHIP, NO HIDDEN OBLIGATIONS. Also, ALL Star Crunch Shop VIP Members will be able to use Star Crunch Shop VIP Perks, just to name a few (Discount codes with purchase and FREE Star Crunch Shop products with EVERY order).
Will Star Crunch Shop have sales?
YES , Star Crunch Shop will have many sales coming soon. Follow Star Crunch Shop Group on Facebook and Instagram for announcements.
Will Star Crunch Shop have Bulk Orders?
YES, Bulk orders will be available. Follow Star Crunch Shop Group on Facebook and Instagram for announcements.
Will Star Crunch Shop have monthly subscriptions available?
YES , Monthly Subscriptions will be available. Follow Star Crunch Shop Group on Facebook and Instagram for announcements.
Do Star Crunch Shop have gift cards available?
YES, Gift cards will be available to purchase. If interested email [email protected] for more details.